Access Health CT is here for you all year long and it’s important you keep your household information up to date during the plan year. Be sure to let us know if your mailing address, phone number or household information changes. Consider providing your email address and opting in to receive text messages for important notifications.
Do Your Part to Stay Covered
After You Enroll, Check Your Mailbox (or Inbox)
If you enroll in a health and/or dental insurance plan through Access Health CT, you will receive additional materials from us and from your insurance company. Materials may vary depending on the plan you choose. Your insurance company will send you a confirmation letter, first bill and ID card, and they can answer any questions you have about your plan benefits or billing. It’s important that you open and read all the mail you receive and reach out when you have questions.
If you enroll in coverage through HUSKY Health, you will receive additional materials from Access Health CT and from the Department of Social Services (DSS). Materials may vary depending on which program you are enrolled into. DSS will send you a confirmation letter, ID card and first bill and they can answer any questions you have about your benefits or billing (if applicable). It’s important that you open and read all the mail you receive and reach out when you have questions.
Important: Access Health CT may ask for documents to confirm your eligibility for coverage and/or financial help, like proof of your income (such as a recent paystub), identity (such as a driver’s license or passport) and immigration status (such as visa documents).
Filing Your Taxes
If you or anyone in your household enrolled in a Qualified Health Plan (QHP) through Access Health CT last year, you will receive Form 1095-A by the first week of February.
Learn more about what to expect.
Update Your Information
Update your household and contact information. You can call us or follow the steps below to make your updates online. Make sure we have the most up-to-date information about your household, including your annual income and your contact information. If you don’t have any updates to report, wait for a notice from us telling you when it’s time to take further action. There is no need to contact us until you receive your notice.
For Customers with a Qualified Health Plan (QHP), HUSKY A, B or D: Sign in at AccessHealthCT.com.
- To update contact information
Select Edit My Settings, then Update Contact Information to add or change an email address, mailing address or phone number. You can opt in to receive paperless notifications or text alerts. - To update household information
Select Report Income or Household Changes to report a change in your home address, annual income or tax filing status.
HUSKY C members: Visit mydss.ct.gov and click Login under My Account to get started.
Get the most out of your plan
Now that you are covered, make sure you choose a doctor and use your plan to stay healthy. Learn more about your benefits and your insurance company. Your insurance company can help explain your plan benefits, send or replace your member ID card, help you submit a claim and more.
Pay Your Premium
After you enroll, your insurance company will send you a bill with instructions on when your first payment is due and how to pay it. To make sure you have access to your coverage, you should pay your premium bill as soon as possible. Always pay your monthly bill on time to avoid coverage delays or lapses.
Anthem Customers
Click here to make first-time payments. Future payments can be made online by choosing Pay My Bill. You can also pay over the phone by calling the Member Services number on the back of your ID card. Another option is to mail your payment to the address listed on your bill.
ConnectiCare Customers
Click here to make payments online. Even if you don’t currently have an online account, you will be able to pay your bill as a guest. Payments can also be made calling 1-877-275-6688 or through the Connecticare Mobile App.
Frequently Asked Questions
1. What if I no longer qualify for HUSKY Health?
If you no longer qualify for HUSKY Health, you can shop for health and dental coverage through Access Health CT. Financial assistance is available to those who are eligible. To find out if you qualify, contact Access Health CT:
- Online
- Over the phone at 1-855-805-4325 (If you are deaf or hearing impaired, you may use the TTY at 1-855-789-2428 or contact us at 1-855-805-4325 with a relay operator)
2. Will the cost of my plan change next year?
It might. Your monthly premium payments for a plan can change from year-to-year, but so can your household’s needs. That is why it is so important for you to look at your plan options. You may see cost savings by picking a different health or dental plan.
- If you are renewing the same plan, changes to your family size, tax household, annual household income, age, or address could make your monthly premium payment go up or down.
3. What should I consider when choosing a health plan?
Keep in mind how often you use medical services and which prescriptions or doctors you want included. Don’t just look at the monthly payments; look at your out-of-pocket costs, too.
4. How is financial help calculated?
Financial help is based on a sliding scale and is determined by household income and size.
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